Ten days, seals unbroken

Return window

Contact us inside 10 days of delivery: email [email protected] with the order number and a photo if the issue can be seen. Once we have confirmed the return we will send you the return address — please do not post anything back before that, because unannounced parcels cannot be matched to an order.

Condition required

Opened paper packs and adhesive tapes cannot be resold and so cannot be returned. Cast decor can come back within the window if it is unused and still in its original wrap.

The short version: unused, complete, original packaging, invoice included.

Non-returnable items

Some items cannot be taken back once they leave us:

• Opened paper, cardstock or sticker packs
• Adhesive tape or glue that has been used
• Planners with pages written in
• Clearance items marked final sale

Damage, defect or wrong item

If your order arrives damaged, faulty, incomplete or simply not what you ordered, we cover it — including the return shipping:

1. Record a video while you open the parcel. An unbroken video from sealed box to unpacked item is the evidence a courier claim needs.
2. Send the clip and your order number to [email protected] within 48 hours of delivery.
3. We put it right with a replacement or a full refund — your call, our cost.

Refund method and timing

We process an approved refund inside 7 business days of receiving the return. Prepaid orders are refunded to the original UPI handle or bank account. Cash on Delivery orders are refunded by bank transfer to an account you nominate, because there is no card or wallet to send the money back to.

For change-of-mind returns you pay the postage back and the original delivery charge is not refunded; where we are at fault, neither applies to you.

Exchange policy

To be plain about it: we do not offer a direct exchange. Need another variant? Return the first for a refund and place a new order for the correct one. It is simply faster than keeping one order open while inventory moves.